TMT Cash Privacy Policy – Protecting Filipino Players

Overview

TMT Cash ("we," "us," "our") operates the online gaming platform accessible at tmtcash.best. In providing our services — including casino games, sports betting, account management, and customer support — we necessarily collect and process certain personal information about you ("Player," "you," "your").

This Privacy Policy explains what personal data we collect, the legal basis for collecting it, how we use and store it, who we may share it with, and what rights you have as a data subject under Philippine law. We've written this in plain language so it's clear and easy to understand — walang nakakalito na legal jargon kung hindi kailangan.

By creating a TMT Cash account and using our platform, you acknowledge that you have read this Privacy Policy and agree to the collection and processing of your personal data as described herein. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

1. Data We Collect

To provide you with a full TMT Cash experience — including account registration, gameplay, deposits, withdrawals, and customer support — we collect the following categories of personal data:

1.1 Identity and Contact Information

• Full legal name
• Date of birth
• Email address
• Mobile number
• Residential address
• Nationality

1.2 Verification Documents (KYC)

• Government-issued Philippine ID (PhilSys, UMID, driver's license, passport, etc.)
• Selfie or photo for identity verification purposes
• Proof of address where required

1.3 Financial Information

• GCash number, Maya account, or other registered e-wallet details
• Bank account details registered for withdrawals (account name and number)
• Transaction history: deposits, withdrawals, and wager records

1.4 Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, session duration, and in-platform navigation behaviour
• Login timestamps and access logs

1.5 Communications Data

• Records of live chat conversations with our support team
• Email correspondence
• Feedback and survey responses

2. How We Collect Your Data

TMT Cash collects your personal information through the following channels:

• Registration form: When you create your TMT Cash account, you directly provide us with your identity and contact details.
• KYC verification: When you submit documents for identity verification before withdrawals.
• Payment processing: When you deposit or withdraw using GCash, Maya, or other payment channels, transaction data is shared with us by the payment provider.
• Platform usage: Automatically collected as you browse and play on tmtcash.best through cookies, server logs, and analytics tools.
• Customer support interactions: When you contact us via live chat or email.
• Third-party verification services: When identity or age verification is conducted via accredited third-party KYC service providers.

3. How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. Here's how TMT Cash uses your personal information:

TMT Cash does not use your data for automated decision-making that produces significant legal effects without human review. If you ever feel that a decision made about your account was unfair, you can reach out to our support team for a manual review.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, TMT Cash processes your personal data on the following legal grounds:

• Your consent: By registering and using our platform, you consent to data collection and processing as described in this policy. You may withdraw consent at any time by closing your account.
• Contractual necessity: Processing your identity and payment data is necessary to fulfil our agreement with you — namely, to allow you to play and receive your winnings.
• Legal obligation: Certain data processing activities — such as anti-money laundering checks and KYC verification — are required by Philippine law and regulations we are subject to.
• Legitimate interest: We process some data (such as platform usage analytics) based on our legitimate business interests in improving our platform, subject to your interests not being overridden.

5. Data Sharing

TMT Cash does not sell your personal data. We share your information only in the following limited circumstances, and only with trusted partners bound by confidentiality obligations:

5.1 Payment Processors

To complete your deposits and withdrawals, we share the necessary financial information with Philippine payment providers including GCash, Maya, GrabPay, InstaPay, PESONet, and partnered banks such as BDO, BPI, and UnionBank.

5.2 KYC and Identity Verification Providers

We use accredited third-party identity verification services to confirm your age and identity in compliance with Philippine regulations. These providers only receive the data necessary for verification and are prohibited from using it for any other purpose.

5.3 Platform Technology Providers

Game providers, hosting infrastructure partners, and platform analytics tools may process limited data as part of delivering our services. All such providers are contractually bound to handle your data with the same level of security we apply.

5.4 Legal and Regulatory Authorities

We may disclose your data to Philippine government authorities, law enforcement agencies, or regulators when required by law — for example, to comply with anti-money laundering requirements or to respond to a valid court order.

6. Cookies and Tracking Technologies

TMT Cash uses cookies and similar tracking technologies to improve your experience on our platform. Here's what we use and why:

• Essential cookies: Required for the platform to function. These keep you logged in and maintain your session across pages. You cannot opt out of these without logging out.
• Performance cookies: Help us understand how players navigate our platform so we can improve the experience — things like which pages load slowly or where players most often run into issues.
• Preference cookies: Remember your settings and preferences, such as language choice and display options.
• Analytics cookies: Allow us to measure aggregate usage patterns using privacy-respecting tools. This data is anonymised and cannot be used to identify you personally.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the TMT Cash platform.

7. Data Security

Protecting your personal data is something TMT Cash takes very seriously. We implement the following security measures to keep your information safe:

• 256-bit SSL/TLS encryption on all data transmission between your device and our servers.
• Encrypted storage for sensitive data including payment information and identity documents.
• Access controls: Only authorised TMT Cash staff and systems can access your personal data, and only to the extent necessary for their role.
• Two-factor authentication (2FA) available on your player account for added protection.
• Regular security audits and penetration testing conducted by independent security professionals.
• Real-time fraud monitoring systems to detect and respond to suspicious activity on your account.

While we take every reasonable precaution, no system is completely impenetrable. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the National Privacy Commission (NPC) within the timeframe required by Philippine law.

8. Data Retention

TMT Cash retains your personal data only for as long as it is necessary for the purposes it was collected, or as required by applicable Philippine laws and regulations.

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with anti-money laundering regulations.
• Transaction records: Retained for at least 5 years as required by financial regulations.
• KYC documents: Retained for the duration of your account and up to 5 years thereafter.
• Customer support communications: Retained for 2 years after the last interaction.
• Cookies and analytics data: Anonymised within 90 days and fully deleted within 2 years.

When your data is no longer required, we will securely delete or anonymise it so it can no longer be linked back to you.

9. Your Data Rights

As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal information held by TMT Cash. These are not just legal formalities — ikaw talaga ang may hawak ng iyong data.

To exercise any of these rights, please contact us at support@tmtcash.best with your registered email address and a description of your request. We will respond within 15 business days. For complex requests, we may need to verify your identity before processing.

If you believe TMT Cash has mishandled your personal data and our response has not resolved your concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Minors

TMT Cash strictly prohibits use of its platform by individuals under the age of 21. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that a minor has registered on our platform, please contact us immediately at support@tmtcash.best and we will take immediate action to close the account and delete the associated data.

Age verification is conducted during the registration process and again during KYC verification. Any account found to belong to a person under 21 will be permanently closed and all funds returned to the payment source.

11. Cross-Border Data Transfers

Some of our technology infrastructure, game providers, and security tools operate servers located outside the Philippines. When your data is transferred to these providers, TMT Cash ensures appropriate safeguards are in place, including:

• Data processing agreements that require the receiving party to apply equivalent privacy protections to those under Philippine law.
• Transfer only to countries or organisations that meet adequate data protection standards.
• Limiting the data transferred to the minimum necessary for the specific purpose.

By using TMT Cash, you acknowledge and consent to these cross-border data transfers as necessary to provide you with our services.

12. Changes to This Privacy Policy

TMT Cash may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify you via email or an in-platform notification at least 7 days before the changes take effect.

We recommend reviewing this page periodically to stay informed. The "Effective Date" shown at the top of this page will always reflect when the current version was last updated. Continued use of TMT Cash after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please don't hesitate to reach out. Nandito kami para sa inyo.

• Email: support@tmtcash.best
• Live Chat: Available 24/7 from your TMT Cash account dashboard.
• Subject Line: Please use "Privacy Request – [your registered email]" for faster routing.

We aim to respond to all data-related inquiries within 15 business days. For urgent matters relating to potential data security incidents, please mark your message as urgent and we will prioritise your request.